Privacy Policy

At Metabolics Hub (“we”, “us”, “our”), your privacy is a core principle of how we operate. We take the protection of your personal data, purchase history, and browsing activity seriously and are committed to handling all information transparently, securely, and ethically.

This Privacy Policy explains how we collect, use, protect, and explicitly do not sell your personal information when you use Metabolics Hub.

1. Our Commitment to Your Privacy

  • We do not sell, rent, trade, or monetise your personal data
  • We do not share purchase history with advertisers, data brokers, or unrelated third parties
  • Your information is used only to operate our business, fulfil orders, and support you as a customer
  • We do not engage in behavioural data resale or profiling for third-party marketing

Your trust is fundamental to our business.

2. Information We Collect

a) Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order details and purchase history
  • Payment confirmation details (payment data itself is handled securely by third-party payment processors)
  • Messages or enquiries submitted via contact forms or customer support

b) Information Collected Automatically

  • IP address
  • Device and browser information
  • Pages viewed and interaction data
  • Date, time, and referring source

This data is used strictly for security, analytics, and site performance, not resale or advertising exploitation.

3. How We Use Your Information

Your information is used only for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Managing deliveries and returns
  • Providing customer support
  • Maintaining accurate order and purchase records
  • Improving website functionality and product offerings
  • Fraud prevention and platform security
  • Legal, tax, and regulatory compliance

We do not use your data to build external marketing profiles or sell insights to third parties.

4. Purchase History & Confidentiality

Your purchase history is treated as strictly confidential.

  • Purchase data is stored securely
  • Access is limited to authorised personnel only
  • Purchase history is never sold or shared for advertising, analytics resale, or third-party promotions
  • We do not allow external parties to target you based on past purchases

Your order history exists solely to support fulfilment, customer service, and compliance requirements.

5. Health & Supplement Disclaimer

Our products are non-pharmaceutical health optimisation supplements intended for general wellness purposes only.

  • We do not diagnose, treat, cure, or prevent disease
  • We do not intentionally collect sensitive medical data
  • Any information you voluntarily provide is handled with heightened confidentiality

6. Legal Basis for Processing (GDPR)

We process personal data under the following lawful bases:

  • Contractual necessity – to process orders and deliver products
  • Legitimate interests – to operate, secure, and improve our business
  • Consent – for optional marketing communications
  • Legal obligation – accounting, tax, and regulatory compliance

7. Sharing of Information (Strictly Limited)

We may share data only where essential, including with:

  • Payment processors (to complete transactions)
  • Shipping and logistics providers (to deliver orders)
  • Website hosting and security providers
  • Legal or regulatory authorities where required by law

All third parties are contractually obligated to:

  • Use your data only for the agreed purpose
  • Maintain strict confidentiality
  • Comply with applicable data protection laws

We never sell your data. – Privacy Policy

8. International Data Transfers

Where data is transferred outside your country or the EEA, appropriate safeguards are in place, including contractual protections and security measures consistent with GDPR standards.

9. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil orders and provide support
  • Maintain lawful business records
  • Comply with tax and regulatory obligations

When no longer required, data is securely deleted or anonymised.

10. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request a copy of your data

To exercise your rights, contact admin@metabolicshub.com. – Privacy Policy

11. Cookies & Tracking

We use cookies only to:

  • Ensure site functionality
  • Improve user experience
  • Analyse website performance

We do not use cookies to sell behavioural data or enable third-party profiling.

12. Data Security

We use industry-standard technical and organisational safeguards to protect your information against unauthorised access, misuse, or disclosure.

While no online system is 100% secure, we continuously review and strengthen our security practices.

13. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies separately.

14. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

15. Contact Information

If you have questions or concerns about your privacy or data protection, contact:

Metabolics Hub
Email: Sales@metabolicshub.com
Address: London, United Kingdom