Privacy Policy
Last Updated: July 2026
At Metabolics Hub (“we”, “us”, or “our”), protecting your privacy is one of our highest priorities. We are committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when using our website.
1. Our Commitment to Privacy policy
We are committed to safeguarding your personal information.
- We do not sell or rent your personal data.
- We only collect information necessary to operate our business and provide our services.
- We work with trusted service providers who process data only where necessary.
- We maintain appropriate technical and organisational security measures to protect your information.
2. Information We Collect
Information You Provide
When you place an order, create an account, or contact us, we may collect:
- Full name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order history
- Customer enquiries and correspondence
Payment information is processed securely by our payment providers. We do not store your complete payment card details.
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time and date of visits
- Website usage information
- Cookies and similar technologies
This information helps us improve website performance, security, and user experience.
3. How We Use Your Information ( Privacy Policy )
We use your information to:
- Process and fulfil orders
- Arrange deliveries
- Provide customer support
- Respond to enquiries
- Improve our website and services
- Prevent fraud and enhance security
- Meet legal and regulatory obligations
- Send marketing communications where you have chosen to receive them
4. Sharing Your Information
We only share personal information where necessary.
This may include:
- Payment providers
- Shipping and courier companies
- Website hosting providers
- IT and security providers
- Professional advisers
- Government or regulatory authorities where required by law
We do not sell your personal information to third parties.
5. Cookies
Our website uses cookies to:
- Maintain website functionality
- Remember user preferences
- Improve browsing experience
- Analyse website traffic and performance
- Enhance website security
You can manage cookie preferences through your browser settings.
6. Data Retention
We retain personal information only for as long as necessary to:
- Complete customer orders
- Provide customer support
- Meet accounting and tax obligations
- Comply with applicable laws
Information is securely deleted or anonymised when no longer required.
7. Your Rights
Under applicable data protection laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to certain processing activities
- Withdraw consent where applicable
- Request a copy of your personal information
To exercise these rights, contact us using the details below.
8. International Data Transfers
Where personal information is transferred outside the United Kingdom, we take appropriate measures to ensure that your information remains protected in accordance with applicable data protection laws.
9. Data Security
We implement appropriate technical and organisational security measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
Although we work hard to protect your information, no online system can guarantee absolute security.
10. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites. We encourage users to review their respective privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page together with the revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us.
📧 Email: Sales@metabolicshub.com
📍 Location: London, United Kingdom